Communication Problems

Owned by Christian Heilman (Unlicensed)
Last updated: Nov 20, 2020 by Scott Fredericks (Unlicensed)
2 min read

Since the Xpanel operates with multiple external devices, there is a greater chance of exposure to external noise. Especially when used together with other companies’ products, there could be communication problems due to different settings or specifications.

The following are basic descriptions of and solutions to communication problems. Contact the CIMON service center or other companies’ service centers to acquire detailed troubleshooting information.

(1) Serial communication is not available.

  • The cable could be damaged or the wiring is incorrect.

Check the connection status of the cable or exchange the cable.

  • Settings for communication could be the cause.

Run XpanelDesigner and go to [Tools] - [I/O Devices]. Confirm that the communication setting is the same as with the PLC.

Make sure to configure the station number of CICON and XpanelDesigner to be identical.

In the case when the communication setting is different between the Xpanel and PLC, communication is not possible. Check if the communication settings are identical.

(2) Ethernet communication is not available.

  • The Ethernet IP address could be configured incorrectly. Please refer to the communication setting.

  • The Ethernet cable could be damaged or unsuitable. Replace the cable.

  • The Ethernet port on the Xpanel, PC, or connected device could be damaged. Please verify the condition of the port.

  • The firewall of the other device could cause communication problems. Modify the firewall settings after consulting with a network security manager.