There are cases where the Xpanel cannot boot up normally after power is on. Verify there is no power capacity issue or that damage has occurred to the external power supply. Check if the power cable is securely connected. If there is no problem with the power supply, please refer to the following troubleshooting procedures below.
(1) Freezes in Windows CE loading screen.
The Windows OS file could be damaged.
Restart the product. If the same problem occurs, please contact the vendor or CIMON service center.
(2) The screen stops loading as shown in the image below.
A project file could be damaged or lost.
Download the same project from XpanelDesigner to the Xpanel.
※ Please refer to the Online Menu manual to get information about ways to download the project.
(3) The Xpanel does not convert from the Windows CE main screen to the project screen automatically.
XpanelDesigner’s application program could be damaged or lost.
Upgrade Xpanel application program |
If you know the version of the application program or project, download the same version of XpanelDesigner from the CIMON website (www.cimon.com). Upgrade the application program as shown below.
| When there is no backup project file, upgrade the application program after uploading the project. |
If you don’t know the version of the application program or project, upload the project and install a recent version of XpanelDesigner from the CIMON website (www.cimon.com). Upgrade the application program as shown below.
※ Please refer to the Online Menu manual to get information about uploading or downloading a project from XpanelDesigner.
| The project will not operate correctly if the version of XpanelDesigner that was used to create the project is different from the version of the XpanelDesigner that is running on the Xpanel. Upgrade or downgrade the software until both versions are identical. |
a) Go to Online –> Upgrade Xpanel Application Program and specify the connection method.
b) Confirm the version upgrade.
c) A dialog box appears when the upgrade of the application program is completed.
d) Upload the project or project backup file from XpanelDesigner and download it to the Xpanel.
e) Check if the project screen appears properly by double-clicking the Xpanel icon.
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